Job Description

Worked as enhancement team member and performed the roles of Salesforce.com Analyst / Developer and Administrator in the organization

• Responsible for setting up login restrictions and resetting the user passwords

• Implemented public access settings for sites, restricted login hours, and restricted login IP ranges on profiles

• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC)

• Implemented web based case management automation – Web to Case (on Case Object) to track and solve customer’s issues

• Designed various WebPages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry

• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application

• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards

• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules,Workflow Rules, Auto-Response Rules, Page layouts,Components, Visual Force Pages to suit to the needs of the application

• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects

• Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields

• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups

• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com SObjects. Used it to read, extract, and load data from comma separated values (CSV) files

• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects

• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic

• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes

Technologies:Saleforce.com platform, Force.com Sites, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script,, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP Pro.

Technical Skills:

Educational Profile:

B.Sc. (Computer Science)

Role: Team Lead/Technical Lead

Relevant Experience :- 06-08 Years